Frequently Asked Questions
Custom Orders
Order Processing & Custom Creations
If you order a basket that is not currently listed, please allow up to 2 weeks for it to be handcrafted and shipped.
For smaller items, such as coasters and placemats, production typically takes about 1 week before shipping. Customization options are also available for these items.
If you have any special requests or need your order by a certain date, feel free to reach out, and we’ll do our best to accommodate! Fill out our Form for Custom Orders
Return & Exchange Policy
1. Returns & Exchanges
We want you to love your handcrafted basket or craft! If you’re not satisfied, we accept returns or exchanges within 14 days of delivery, under the following conditions:
• The item must be unused, in its original condition, and with all tags attached.
• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
• Custom or personalized orders are non-refundable unless damaged or defective.
2. Damaged or Defective Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the issue. We’ll happily send a replacement or issue a refund.
3. Refunds
Once we receive your return, we will inspect the item and process your refund within 5-7 business days to your original payment method. Shipping fees are non-refundable.
4. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After that, cancellations may not be possible if the item has already been shipped.
Privacy Policy
Effective Date: January 2025
At WovenRose.com, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information we collect
We may collect personal details such as your name, email address, and payment information when you:
- Place an order
- Sign up for our newsletter
- Contact us for support
We also gather non-personal data like browser type and website usage through cookies.
How we use your information
We use your data to:
- Process orders and payments
- Improve your shopping experience
- Send updates, promotions, or newsletters (you can opt out anytime)
- Ensure website security and prevent fraud
Data protection
We implement security measures to keep your information safe. However, no online transmission is 100% secure.
Sharing your information
We do not sell or rent your personal data. We may share it with trusted third-party services (e.g., payment processors) only when necessary.
Your choices
You can:
- Opt out of marketing emails
- Disable cookies in your browser
- Request data deletion by contacting us
Contact us
If you have any questions, reach out at info@wovenrose.com
By using WovenRose.com, you agree to this policy. We may update it periodically, so check back for changes.
